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Foreign Language Technical Support Specialist - (San Luis Obispo) in San Luis Obispo, California For Sale

Type: Other Jobs, For Sale - Private.

Is this you? You speak English AND one or more of the following languages: Spanish, Canadian-French, German, or Portuguese You value each clients individual experience Youre an advocate for the client, big or small You enjoy helping different people and different personality types Your thirst for knowledge is never quenchedyoure researching the newest feature or latest industry blog between calls You respond to the clients urgency with empathy and positivity Youre sensitive and patient with our non-technical users, from clearing a cache to explaining the newest mobile application in a way that they understand, but can speak to our tech junkies as well Your life is balanced between work, wellness, gaming, socializing, family, and all the other things you love to do You are a self-described nerdwhether its computers or yogaliving life with passion and enthusiasm You are adaptable and can speak the clients language This is our customer: Our clients are diversebusinesses all over the globe and industries from yoga to massage to martial arts to salon They are compassionate practitioners on the front lines of the health and wellness of the world They treat their customers well, and expect us to do the same They value human interaction and appreciate real conversation over a script Their dreams and livelihood our in our handsthey trust us to support them 24/7 While not always tech savvy, they are people savvythey love their business and love their customers even more This is us: We let you be you We are Software as a Service, with Service as the key word Customer Service is the face of MINDBODY, on the front line of our business We provide world class customer service, no matter where we are in the world We are constantly evolving, adding target industries, mobile applications, and new features to support We have an open door policy because we don't have doorsour managers and supervisors sit with their teams We have inherent trust and open communication between all team members to support everyones needsno micromanagement needed when were all treated as adults Were a push, not a pull, company we realize youre the only one who can change you and we support you in doing so We support your career growthpromoting from within is our focus We make work funhave you ever dressed as a rockstar and played phone bingo at the same time? We create communities within the larger team, from comic books to juggling clubs to mommy groups, we all have passions We see the positive in everyone, teammates and clients alike We live by our Core Values, in our hiring, our business, and our service The Technical Support Specialist position provides technical assistance and training to clients, and includes the possibility for expansion/specialization through many different levels of certifications. So, what does the average day of an above-average Technical Support Specialist look like? Home Sweet Home Each Technical Support Specialist (or TSS) has their own dedicated workspace to personalize and make as comfortable as possible. Whether that means a box of cookies, a set of string lights, a yoga ball or a mini trampoline, your workspace is your home away from home. Jack of All Trades An above-average TSS uses a variety of tools to help their client as competently as possible. Be prepared to work on various different web browsers, to play with both Macs and PCs, to be on speaking terms with the hardware that MINDBODY offers its clients and to get familiar with various other internal programs that optimize internal communication and help you offer top of the line client support! Smooth Operator Every day, you will be speaking with clients coming from different businesses, countries and cultures all with very different questions! That means youll want to be ready to get flexible be prepared to learn on the fly, and to adapt your conversation and teaching style to match clients of all kinds. All for one and one for all! If you envision working in a call center as a stressful, competitive and isolated environment, think again! Sometimes a particularly unhappy client or a high call volume can make for some tense moments. However, everybody on the Tech Floor, from your Supervisors to your fellow agents are completely committed to your success. Youll never be made to feel incompetent for not knowing the answer to a question. In fact, youll always have multiple resources (both human and digital) at your fingertips to make sure you have all the backup you need. Ready, Set, Grow! Youll be think-tanking with your team members on a daily basis to come up with the best solution for your clients, so dont feel like you need to have all the answers right away. Helping both clients and other team members will help you to grow in your product knowledge on a daily basis. Youll be amazed at how fast you learn! And the collaboration doesnt stop at your team representatives from other departments are always willing to lend their expertise so that you can reply to your client with confidence. Theres a clear line of communication right up to the top. Do you have something youd like to take up with the Senior Director of Technical Support or our Customer Love Goddess? Go right ahead their desks are right down the hall. Next Steps: Make sure the palm trees and 77 days call your name - learn more about San Luis Obispo and the central coast of California before applying Read up on our product and company at our website, www.mindbodyonline.com The process: phone interview, on-site interview, final interview Relocation coverage not available for this role
Source: http://www.juju.com/jad/xxxxxxxxvlzq29?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dccac8a8a23exxxxd72d1da64f4a1c9e6e0dxxxx56cffd00bb

State: California  City: San Luis Obispo  Category: Other Jobs
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